Wellcome to Albtronic, Caring for customers is our principle

Payment information

Payment Method Accepted by Albtronic.com?

Can I order offline? How can I place an order?

Why is my credit card declining? I have money in my account?

Why does Albtronic.com need to verify my shipping address?

Does Albtronic.com pay for the return shipping of defective items?

What states must pay sales tax?

Is the Albtronic.com web site secure?

Does Albtronic.com offer a Resellers Program?

Contacts

How can I contact Albtronic?

Does Albtronic has a pick up location?

How can I contact Albtronic Vendors Support?

Product Information

How can I get a price quote, stock quote or shipping cost quote?

Does Albtronic.com offer technical support?

Does Albtronic.com special order items not listed on the web site?

Where can I get more information on products?

Why CPU is running at a slower clock speed than what I purchased?

Can I obtain a specific version or serial number on a product?

Will Albtronic.com test, burn in, or assemble my order?

Will Albtronic.com advise me on compatibility of the products?

The price has dropped. Can I get a refund of the difference?

Can I get a certain stepping or serial number on a product?

Does Albtronic have contact information for the manufacturers?

What are the differences between OEM and Retail items?

What is a refurbished item? What is the warranty on it?

What is the warranty on Albtronic.com products?

What does "Bare Card, Bare Drive or Drive Only" mean?

Shipping Information

My FedEx tracking number is not working? What do I do?

FedEx has my package but they have not delivered it yet. What do I do?

How do I get my FedEx tracking number?

What do I do if an item is received damaged?

What do I do if an item is missing from my order?

Does Albtronic.com deliver to an APO or FPO?

Why was my order sent in multiple boxes when it could have all fit in one?

Why did FedEx separate the packages in my order?

What happens on Refused or non-deliverable shipment?

Can I request that FedEx hold my package or re-route?

How the shipping charges are applied?

Does Albtronic.com ship internationally?

Ordering

How can I add items to my cart?

How do I remove items from my cart?

What happens if something is backordered?

Can I pre-order or backorder an item that is not in stock?

Does Albtronic accept phone, fax, email or regular mail orders?

I did not get an order confirmation. Did my order go through?

I am afraid I may have accidentally duplicated my order?

How can I get a status on my order?

Can I add to, delete from or change my order after I submit ?

How long does it take to process an order?

Why my order status was void?

Can I reactivate an order that has been voided?

I am having trouble with my shopping cart. What is wrong?

The item I want says “Must be purchased with hardware”?

Can I take advantage of a manufacturer mail-in rebate?

Customer Care and Return Policy

Do I need a RMA# in order to return a product ?

How do I obtain a Return Merchandise Authorization (RMA#)?

Can I exchange my RMA item for a different item?

How does a refund get applied?

How long before I see my credit?

When do I know that my return merchandise was received ?

How do I get a status on my returned merchandise?

How long does it take to process an RMA?

What items need to be returned with an RMA?

What about restocking fees? How much? When? Why?

Who pays for shipping on a defective item?

The serial number of the RMA does not match the SN of the item?

Does Albtronic.com cross ship on CPU’s?

My CPU heat sink or fan does not work. How do I get it replaced?

Does Albtronic.com cross ship items?

After you receive my RMA, the item is no longer available?

Credit Information

How does credit work? How is it applied?

How long before the credit is processed and I see it?

Do you offer any gift certificate?

Do you store the credit?

Policy Information

About Albtronic

Policies/Warranty

Privacy/Security

Manufacturer Support

How can I contact the manufacturer?